Integrated Care Pilot

Improving the patient experience: our Integrated Care Pilot

At its best, our health and social care system provides people with timely, effective access to high quality patient care that makes a real difference to their lives.

That said, the way health and social care services have developed over the last 60 years means that patients can sometimes end up feeling ‘passed around’ the system, as they come into contact with different teams and because they have to go to different places for different appointments, tests or treatment.

King's Health Partners Integrated Care Pilot involves looking at how we can organise the system of care more effectively so that patients get the best service possible and so that we make most effective use of the resources available to us. This is about designing services which fit around the needs of patients, rather than expecting patients to fit around the way that services are organised. It is also about making sure that all aspects of the system – from IT to finance  - help staff to work together across the organisations providing care.

The Pilot involves staff across King’s Health Partners, working in partnership with GPs and other health and social care professionals in Lambeth and Southwark in order to understand how they think systems and services could be improved.

To get involved in the Integrated Care Pilot please contact Jim Lusby, Programme Director on j.lusby@nhs.net.