Patients rate A&E care

Summary of our partner trusts’ results in the National Accident & Emergency (A&E) Patient Experience Survey, published 17 October.

Emergency DepartmentThe Care Quality Commission (CQC) has published the latest statistical information on patients’ experience of urgent and emergency care in the NHS. The survey reveals the responses from patients who attended either a major consultant-led Accident and Emergency Department (Type 1), or a Minor Injury Unit or Urgent Care Centre (Type 3) run directly by an acute hospital trust, during September 2016.

Patients were questioned on a number of areas including access, waiting times, safety, information quality, relationships and friendliness. The national average score for patient experience in A&E departments was 78.2%.

  • Overall Guy’s and St Thomas’ NHS Foundation Trust achieved a patient experience score of 79.1%
  • Overall King’s College Hospital NHS Foundation Trust achieved a patient experience score 75.1%

Our partner trusts will be using the survey results to identify areas for improvement and will work with staff to develop plans to address these issues. 

The full results of the survey are available on the Care Quality Commission website.