ICU e-diary resources for families

Advice for family members on setting up and using aTouchAway for the ICU e-diary on their own devices

  1. If you have used aTouchAway before for virtual visiting, you do not need to register again. The ICU staff will be able to find your account on the aTouchAway app and will send you a notification. Move to point 8 in the instructions
  2. If you are new to aTouchAway, firstly download the Aetonix aTouchAway app from Google Play for Android phones/tablets or the App store for iPhones/tablets.
    Google Play - Life Lines - July 2022
    On an Android phone/tablet, go to the play store. Type ‘aTouchAway’ in the search box and the Aetonix aTouchAway app should appear. Click on Aetonix aTouchAway.
    App store - Life Lines - July 2022
    Mobile app and then click Aetonix aTouchAway install. Accept the Aetonix Licence agreement and click ‘Register aTouchaway’.

    On an iphone/ipad, go to the App store. Type ‘aTouchAway’ in the search box and the Aetonix aTouchAway app should appear. Click on the download icon. An Apple ID and password will be required. Accept the Aetonix Licence agreement and click ‘Register aTouchaway’.

  3. Once the app is downloaded, complete the form to set your password (see image below). Your first name, and last name will need to be entered as well as your email address and a password. Please register the account under your full name. This makes it easier for the ICU staff to find your user details and add you as a contact. Also register with an email account this is regularly used. It is important to remember the password, so make a note of it somewhere safe.
    aTouchAway password rules - Life Lines - July 2022
  4. The following pop up will appear informing you that an email has been sent. Open this email (check your junk folder as it may go there), and follow the instructions provided.
    aTouchAway account created - Life Lines - July 2022
  5. It will ask you to click a link to validate the account. Once done this image will appear, thanking you and informing you your email has been validated.
    aTouchAway thank you - Life Lines - July 2022
  6. Go to the app, and sign in as image below, with your email address and password created earlier.
    aTouchAway sign in - Life Lines - July 2022
  7. Once logged in to the aTouchAway app, your relative’s name will appear under the heading of ‘Your Managed Users’. Click on your relative’s name to access the ICU e-diary. There should only be one name under ‘your managed user’. Now go to instructions no.10.
    Your managed user - Life Lines - July 2022
  8. If you have used the aTouchAway app before and already registered, the next time you log in, you will see the following box, with a ‘managed request’ of the name of their relative. Click on ‘accept’.
    Diary test patient 3 - Life Lines - July 2022
  9. Once ‘Accept’ has been pressed, your relative’s name will appear under the heading of ‘Your Managed Users’. Click on your relative’s name to access the ICU e-diary. There should only be one name under ‘your managed user’.
    Your managed users 1 - Life Lines - July 2022
  10. Click on ‘My ICU Diary’ in ‘Forms’ to open the ICU e-diary.
    My ICU diary symbol - Life Lines - July 2022
  11. A form will appear as shown in the image below, with the heading ‘MY ICU Diary – Create new submission’. This allows you to create a new ICU e-diary entry.
    My ICU Diary crete new submission - Life Lines - July 2022
  12. Below are some suggestions as to what to include in an ICU e-diary entry. Click ‘Show more’ for examples as shown below.
    Show more information - Life Lines - July 2022
  13. When you have finished typing your ICU e-diary entry, click the ‘save’ button on the bottom of the form and your ICU e-diary entry is complete.
    Save family member - Life Lines - July 2022
  14. This is how the entry will appear, on the app once saved.
    Saved ICU diary - Life Lines - July 2022
  15. To make new diary entries click ‘Create new submission’.
    Create new submission - Life Lines - July 2022

  16. Family members are not able to view ICU e-diary entries made by staff or by other family members, only their own entries. The ICU e-diary belongs to the patient and will be returned once the patient has left the ICU.

View or download guidance to use the ICU e-diary for family members here.