Life Lines was established to ease the psychological burden created by the restrictions on in-person visiting imposed by the COVID-19 pandemic.

Even though these restrictions are being lifted, we realise in-person visiting is not always feasible for family members due to geographical or personal reasons. By making virtual visits a routine part of ICU visiting policy, more family member will be able to connect with their critically ill loved one in ICU and the clinical teams caring for them. This promoted greater equity and accessibility of the ICU and therefore helps to promote family-centred care

We know it can be very distressing for families and friends not to be able to see their loved ones when critically ill and especially at the end of their lives. Life Lines enables families to connect with their loved one via tablet or phone, using an app on the secure online platform, aTouchAway™.